Terms of Service

1. Overview

Welcome to slickmoon. The terms "we", "us", and "our" refer to slickmoon. We operate this website and online store, including all related information, content, features, products, and services, to provide you with a shopping experience.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), along with our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website or products for any unlawful purpose, violate any applicable laws or regulations, infringe upon our intellectual property rights, or interfere with the security or proper functioning of our website.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.

3. Products and Descriptions

We make reasonable efforts to display our products, colours, designs, sizing information, and descriptions as accurately as possible.

However, actual product colours may vary depending on your device, screen settings, lighting, fabric, and printing processes. Minor variations in appearance or measurements may also occur.

Our products may be manufactured and fulfilled on demand through third-party production and fulfilment partners.

We reserve the right to update product descriptions, specifications, pricing, and availability where necessary. Such changes will not override rights that customers have already acquired under applicable law.

4. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation. An automated confirmation does not necessarily mean that your order has completed all processing or verification requirements.

We reserve the right to review, decline, or cancel an order in circumstances such as suspected fraud, payment issues, incorrect pricing, product unavailability, or inaccurate order information, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law and our refund procedures.

You are responsible for ensuring that the information provided during checkout is accurate and complete.

5. Pricing and Payments

All product prices, applicable taxes, shipping charges, and other fees will be displayed at checkout or otherwise disclosed as required by law.

Prices and promotional offers may change without prior notice. Changes will not retrospectively alter a completed order except where a correction or adjustment is legally permissible and appropriately communicated.

We may accept payments through the payment methods made available at checkout. Payment processing may be handled by third-party payment service providers under their applicable terms.

You agree to provide accurate payment and billing information and to complete the payment obligations associated with your order.

For Cash on Delivery orders, where available, you agree to pay the amount displayed at checkout when the order is delivered.

6. Shipping and Delivery

We arrange product production, packing, and shipping through our fulfilment and logistics partners.

Delivery estimates are provided for guidance and may vary depending on the product, destination, production workload, courier operations, customs procedures, weather, and other circumstances.

Once an order has been dispatched, tracking information will be provided where available.

You are responsible for supplying a correct shipping address and valid contact details. Please contact us promptly if you identify an error in your shipping information.

For additional information about shipping charges, estimated delivery times, international shipping, and delivery issues, please refer to our Shipping Policy.

Nothing in these Terms excludes any delivery-related rights or remedies available to you under applicable law.

7. Returns, Refunds and Exchanges

Our products may be made on demand, and our return and refund procedures reflect the nature of this fulfilment model.

Customers should review our Return & Refund Policy before placing an order. It explains the procedures for reporting damaged, defective, misprinted, or incorrect products, requesting eligible refunds or replacements, and contacting our support team.

We may request order details, photographs, and other reasonable evidence to investigate a claim.

Any restrictions in our Return & Refund Policy are subject to applicable consumer protection laws and do not remove any mandatory rights available to customers.

8. Third-Party Suppliers and Services

We may work with third-party providers, including manufacturing, printing, fulfilment, shipping, payment processing, and website technology providers, to operate our store and fulfil orders.

These providers may process information or perform services necessary to complete your purchase, subject to applicable law and our Privacy Policy.

Although third-party providers assist us in operating our business, your purchase through this website is made with slickmoon.

We remain your point of contact for customer service, order enquiries, and claims relating to purchases made through our store. We will coordinate with relevant providers where necessary to investigate and resolve issues.

Nothing in this section excludes or limits responsibilities that cannot lawfully be excluded.

9. Intellectual Property

All content on this website, including our brand name, logos, original artwork, graphics, designs, photographs, text, and other materials, is owned by or licensed to [Your Brand Name], unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content or designs without our prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of the intellectual property associated with its design, branding, or artwork.

10. User Submissions and Feedback

If you submit reviews, suggestions, feedback, photographs, or other content to us, you confirm that you have the right to provide that content and that doing so does not violate another person's rights or applicable law.

You grant us permission to use feedback you voluntarily provide to improve our products and services. We will obtain any necessary permissions before using customer content in advertising or promotional materials where required.

We reserve the right to remove submissions that are unlawful, fraudulent, abusive, misleading, or otherwise inappropriate, subject to applicable law.

11. Prohibited Activities

You agree not to:

• Use our website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our systems or customer information.

• Interfere with website security or functionality.

• Upload or transmit malicious software.

• Use our website to infringe intellectual property rights.

• Submit false information or engage in fraudulent payment or order activity.

• Use automated systems to misuse our website or collect information without authorisation.

We may take appropriate action in response to violations of these Terms, subject to applicable law.

12. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

Certain information may be shared with Shopify and relevant third-party providers where necessary to process payments, manufacture products, arrange delivery, provide customer support, or operate our website.

Please read our Privacy Policy to understand how your information is handled.

13. Website Availability and Errors

We aim to keep our website and services available and accurate. However, we do not guarantee uninterrupted access or that all information will always be free from errors, omissions, or technical issues.

If a material error affects a product listing, price, or order, we will take reasonable steps to correct it and communicate with affected customers as appropriate.

Nothing in this section limits any rights or remedies available under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, [Your Brand Name] will not be liable for indirect or consequential losses arising from the use of our website or services where such exclusions are legally permitted.

We are not responsible for interruptions caused by circumstances outside our reasonable control, including third-party service outages, courier disruptions, natural events, or internet failures.

Nothing in these Terms excludes, restricts, or modifies any liability, warranty, consumer right, or remedy that cannot lawfully be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, your infringement of another person's rights, or your material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or for any liability that cannot legally be transferred to you.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, website, services, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply from the date they become effective and will not retrospectively remove rights already acquired by customers or override mandatory legal protections.

Your continued use of the website after updated Terms are published constitutes acceptance only to the extent permitted by applicable law.

17. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.

Any disputes will be handled through the appropriate dispute-resolution mechanisms or courts with jurisdiction under applicable law.

Nothing in this section deprives consumers of any mandatory rights or legal remedies available to them.

18. Contact Information

If you have questions about these Terms, an order, or our services, please contact us:

Business / Brand Name: slickmoon
Email: admin@slickmoon.com
Website: slickmoon.com

We will make reasonable efforts to respond to your enquiry as promptly as possible.