Refund policy

Damaged, Defective, Misprinted or Incorrect Products

At slickmoon, we want every order to meet our quality standards. If you receive a damaged, defective, or misprinted product, please contact us within 7 days of receiving your order.

To help us review your claim, please provide:

• Your order number.

• Clear photographs showing the issue.

• An unboxing video, where available.

• A brief description of the problem.

Please retain the product and its packaging until we have reviewed your request and provided further instructions.

Once we receive your information, our team will assess the issue and coordinate with our fulfilment partner where necessary. If your claim is approved, we will communicate the available resolution, which may include a replacement or refund, as appropriate.

We will keep you informed throughout the process. This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

To submit a claim, contact us at admin@slickmoon.com with the subject line "Return or Replacement Request" and include your order number.